do you have the knowledge to know exactly what soft skills, customer satisfaction, and kpis are?
is your main focus quality and continuing improvement ?
if the answer is yes: apply now!
majorel creates amazing customer experiences that consumers love and we are proud of. by smartly combining people and technology, we deliver true value for our partners.
we are driven to go further.
we serve customers across the world through our 48,000 employees based in 26 countries in europe, the middle east, africa, americas and asia in 36 languages. we support your customers at any time, through every device and in the manner they expect of their brands. we speak their language wherever they are and whatever their culture.
we serve your customers by combining the best of people, technology and innovation. we truly believe that the greater the use of technology, the more human we can be. because service is a human thing, even when it's delivered by a robot.
we have more than 500 clients, many of which we have been working with for over 10 years. as an industry leader, we offer you the most reliable solutions. some of the biggest companies in the world, including the brands you interact with daily, trust our people to represent them.
at majorel we are committed to provide equal opportunities to men and women. we are also encouraging the inclusion of people with disabilities at positions in our company.
about the position
we're looking for a team manager (m/f) for a new project in the banking/finance industry in rome. youwill work in a highly dynamic and qualified work environment.
as a team manager you will be responsible of a team of 15-20 agents and you will contribute to the achievement of the company's and the client'sgoals, providing excellent customers support . the key words for this role are motivation, coaching, leadership, monitoring and continuous training.
team leadership, coaching, and monitoring implementation, analysis and development of action plans motivate team members to achieve shared objectives planification of daily activities (work shifts, etc.) create and implement training plans for internal development support agents' monitoring to ensure the compliance with the kpis report and evaluate team performance
at least 2 years experience in the same role, preferably in outsourcing companies experience in team management excellent communication skills (oral & written) italian language proficiency english language > b2 level good it skills availability to work on shifts knowledge of structured quality system is a plus
excellent reputation as responsible employer; a welcoming and inclusive environment; a team ready to help you develop and grow; a multinational environment, different nationalities and cultures to work every day.
join us in a vibrant, multi-cultural city centre environment. explore you careers possibilities and work on your personal development. above all, enjoy the experience of working with highly prestigious brands!
at majorel, we guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking.
this job opportunity is addressed to both sexes, in accordance with laws 903/77 and 125/91.